Shipping + Returns


Shipping

Orders are shipped within 1-2 business days of purchase. 

Inside the US

Your order will be shipped via the United States Postal Service (USPS). You will be emailed when your order ships and provided a tracking number. If you require Signature Confirmation on your package, please contact us. All packages are insured to the point of delivery. Okubo is not responsible for stolen packages or non-delivery due to incorrect address. Contact us if you need to change your delivery address to insure a secure delivery location.

Outside the US

Your order ships via the United States Postal Service (USPS) and is then transferred to and delivered by your nation's postal system (ie. Royal Mail, Postes Canada, Deutsche Post, etc.). International packages may be held by your postal service pending payment of VAT and/or customs fees for importing goods. As the importer, you are responsible for those fees; contact your post office or government for information on fees and hold notification.

OPTION 1: FIRST CLASS MAIL INTERNATIONAL

- NO TRACKING beyond US custody
- Typically arrives in 1-2 weeks but it can take 4-6 weeks
- To Canada: $14-$22 
- To Everywhere else: $16-$26

OPTION 2: PRIORITY MAIL INTERNATIONAL (Preferred)

- Includes tracking to destination
- Typically arrives in 7-10 business days
- To Canada: $28-$30
- To Everywhere else: $48-$54

OPTION 3: EXPRESS MAIL INTERNATIONAL

- Includes tracking to destination
- Typically arrives in 3-5 business days
- To Canada: $36-$46
- To Everywhere else: $62-$72

Okubo is not responsible for non-delivery due to unclaimed packages. Watch for notification from your postal service or contact them if you suspect your package is being held. Postage on returned packages is not refundable.

International customs processing can delay packages without warning. It's unfortunate but there isn't much we can do beyond waiting longer. Thanks for your patience.

If your package has not arrived after 45 days (60 days in Italy & Greece), we can file an insurance claim and discuss a replacement or refund.

Returns

We hope you're delighted with your okubo purchase. If you're not satisfied, you may return new, unused, and resalable items for a refund or a replacement within 14 days of delivery. US Residents can request a return mailing label.